Refund & Cancellation Policy
Last updated: September 27, 2026
This Refund & Cancellation Policy explains how payments made to LeadFynix for services such as website development, SEO, paid media, social media marketing and lead generation are handled if a project is cancelled or a refund is requested. It applies to payments made through our payment page, Razorpay or PayPal.
Our services
LeadFynix provides digital services. We do not sell or ship physical products. Services are delivered online according to the scope, timeline, fees and milestones agreed in your proposal, quotation or service agreement. Where that agreement contains specific refund or cancellation terms, those terms take priority over this policy.
Advance payments and deposits
Most projects begin after an advance payment or deposit. This payment reserves our team’s time and covers discovery, planning and initial work.
- If you cancel before any work has started, you may request a refund of the advance payment, less any payment processing fees charged by the payment provider.
- Once work has started, the advance payment is non-refundable, as it covers time and resources already committed to your project.
Milestone and project payments
- Payments for completed and delivered milestones are non-refundable.
- If a project is cancelled part-way through a milestone, we will charge for the work completed up to the cancellation date and refund any balance paid for work not yet performed.
- Third-party costs paid on your behalf, such as domains, hosting, themes, plugins, apps, stock images or advertising spend, are non-refundable once purchased.
Monthly and retainer services
For ongoing services such as SEO, paid media management, social media marketing or website care plans, you may cancel by giving written notice as set out in your agreement. Unless agreed otherwise, cancellation takes effect at the end of the current billing period, and fees already paid for that period are not refunded.
Advertising spend
Budgets paid for advertising on platforms such as Google Ads or Meta are passed to those platforms and are subject to their policies. Unspent advertising budget held by LeadFynix, if any, will be refunded after deducting fees for work already completed.
How to request a cancellation or refund
Email info@leadfynix.com with your name, invoice or proposal number, payment date, payment method and the reason for your request. We will acknowledge your request within 2 business days and respond with a decision within 7 business days.
Refund processing
- Approved refunds are made to the original payment method: Razorpay or PayPal.
- Refunds are usually initiated within 7 business days of approval. The time taken to reach your account depends on your bank, card issuer or PayPal.
- International refunds may be affected by currency conversion rates and fees charged by banks or payment providers, which are outside our control.
Failed or duplicate payments
If a payment fails but money is deducted, it is usually reversed automatically by your bank or payment provider. If you are charged twice for the same invoice, contact us with the transaction details and we will refund the duplicate payment in full once it is confirmed.
Chargebacks and disputes
Please contact us before raising a dispute or chargeback with your bank, card issuer or PayPal, so we can resolve the issue quickly. We will work with you in good faith to find a fair solution.
Changes to this policy
We may update this policy from time to time. The version published on this page at the time of your payment applies, unless your agreement states otherwise.
Contact us
LeadFynix
113, Rajarhat, Kolkata, West Bengal 700136, India
Phone: +91 62905 86203
Email: info@leadfynix.com